Which of course I did, and of course got the same message. If these conditions are correct, restart the device and try scanning again". Ensure your device is powered on, check the connection, and ensure your network is functioning properly. However with the C7200 I got the dreaded message: "HP Photosmart C7200 series is currently unavailable. Doesn’t work with photosmart C7200 but does with Officejet 7610
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